This sounds obvious, yet in Finland it is still treated like an uncomfortable side note. When a new gambling operator enters Finland, its growth depends on redistribution.
The gambling market already exists here. It has for a long time. Finland is a country with a high rate of gambling participation, and players know exactly what they want — and what they do not.
That means growth essentially comes down to one thing: someone loses share so someone else can grow. One of those players is Veikkaus. Not because Veikkaus is small or weak, but because, in the eyes of consumers, the brand has become familiar wallpaper and the offering feels old.
Brands that are largely unknown to the wider public are entering the new market with suitcases full of media money. Many will immediately go all-in. There is a prevailing belief that market share is distributed neatly according to the size of the marketing budget. People assume the loudest voice wins — and worse, that brand awareness automatically turns into market share. That is unlikely to happen in this service category either.
Awareness and preference are not the same thing; they are a sequence of events. If growth is expected to come from competitors, preference becomes the deciding factor. And preference requires groundwork and preparation for the long game.
In practice, this means that if you are competing against rivals, you must differentiate and build your brand better than they do. More clearly, more consistently, more meaningfully. You are unlikely to achieve that if you fall into the trap of believing artificial intelligence will hand you a ready-made brand strategy to admire. By doing that, you waste money and merely replicate mediocre blandness.
Now that sign-up bonuses for customer acquisition are prohibited, one of the easiest and laziest growth tactics has been removed from the playbook entirely. Good. A player only changes provider when the reason becomes emotional.
The company that does its homework better than its competitors, understands the Finnish mindset, knows how to be present without creating noise, and builds relationships instead of mere transactions, is more likely to grow than the one trying to aggressively conquer the market with awareness-building as its primary goal.
Marketing is less about volume and more about qualitative selection and creating meaning. And because many will fail at this, some will succeed precisely for that reason. Your own actions are always relative to what others are doing.
The market may grow temporarily, but in the end, growth does not come from the market itself. It comes from competitors — and only to those bold enough to play a different game from what the industry has grown used to globally.
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